Who We Are

Dilaticket.com is operated by AAVAYU L.L.C., a Delaware-registered limited liability company. We are a direct ticket seller offering event and theme park tickets across the United States.

What We Do

We provide a straightforward ticketing platform where customers can browse, purchase, and receive tickets. We are a direct ticket seller - NOT an affiliate, reseller, or third-party redirector.

Our Commitment

• Providing transparent pricing with no hidden fees
• Delivering tickets quickly and securely
• Supporting customers with professional service
• Protecting your personal information

Get in Touch

Have questions? We're here to help!

What We Can Help With

• Questions about tickets and orders
• Issues with ticket delivery
• Cancellation and refund requests
• Event details and venue information
• Account and login assistance

Refund Eligibility

⚠️ Refunds are NOT guaranteed. Eligibility depends on event type, ticket category, timing, and specific terms.

Digital Tickets

Once issued and delivered to your email, digital tickets are generally non-refundable. Digital tickets cannot be returned or exchanged once purchase is confirmed.

How to Request a Refund

• Email [email protected] with your order number and reason
• We'll respond within 24–48 business hours
• If approved, refunds process within 5–10 business days

Important Notes

• ✗ Refund decisions made on a case-by-case basis
• ✗ Cannot guarantee refunds in all circumstances
• ✗ Refund timelines vary by payment method
• ✗ Once refunded, tickets become invalid

Direct Ticket Seller

You purchase tickets directly from dilaticket.com. We are NOT an affiliate, reseller, or third-party redirector. Transactions happen directly between you and AAVAYU L.L.C.

Your Responsibility Before Purchase

You must review all event details before purchase. This includes:

• Event date, time, and venue
• Ticket terms and restrictions
• Refund policy for your ticket
• All pricing information

Ticket Ownership

• Tickets valid only for specified event, date, and venue
• Cannot be transferred, resold, or duplicated without permission
• You're responsible for keeping tickets safe and secure

Pricing & Availability

• Prices are subject to change without notice
• Availability is NOT guaranteed until purchase confirmed
• Final pricing includes all applicable taxes and fees

Governing Law

These terms governed by laws of Delaware, United States.

What We Collect

We collect the following information:

• Name, Email, Phone Number - for purchases and support
• Billing Information - for payment processing
• Browser & Device Data - automatically collected
• Usage Information - pages visited, time on site

How We Use Your Information

• ✓ Deliver your tickets
• ✓ Provide customer support
• ✓ Improve our website
• ✓ Prevent fraud
• ✓ Comply with legal requirements

🛡️ We Do NOT Sell Your Data

We do NOT sell, rent, or lease your personal information to third parties. Your data is never shared with marketers or data brokers.

Who We Share Information With

• ✓ Payment processors (secure transactions)
• ✓ Email service providers (ticket delivery)
• ✓ Trusted vendors (business operations)
• ✓ All bound by confidentiality agreements

Data Security

• 🔒 SSL encryption for all transactions
• 🔒 Secure servers and storage
• 🔒 Access controls (authorized staff only)
• 🔒 Regular security audits

Your Rights

• Access your personal information
• Correct or update your data
• Request data deletion
• Opt-out of communications

To exercise these rights, email [email protected]